Grow
AI-Powered Inbox, intelligent chatbots and robust ticketing across web, SMS, messaging and email
Web, SMS, WhatsApp, Facebook, Email and 12+ Channels
Unified inbox for all customer conversations
Intelligent chatbots & automated AI replies
Ticket creation & management
Conversation labels & notes
Basic reporting & analytics
Pro
Everything in Growth plus SLAs, business hours, branded help center, advanced automation, teams & permissions, custom attributes, and reporting
All Growth Plan features
SLA policies & breach notifications
Business hours & time zone settings
Branded Help Center / Knowledge Base
Advanced workflow automation (multi-step triggers)
Teams & role-based permissions
Enterprise
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more
All Pro Plan features
Audit logs & activity tracking
Skills-based assignment & routing
Advanced reporting & compliance-ready features
IP restrictions & advanced security controls
Single Sign-On (SSO) / SAML integration
Dedicated account manager
