Terms of Service

Effective date: 29 November 2025

These Terms of Service (“Terms”) govern your access to and use of the RYZCOM platform and related services (collectively, the “Service”).

The Service is operated by XGC LLP, a limited liability partnership registered in England and Wales (registration number OC457401) with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“RYZCOM”, “we”, “us” or “our”).

By creating an account, accessing or using the Service, you agree to be bound by these Terms on behalf of yourself and the organisation you represent (the “Customer”). If you do not agree to these Terms, you must not use the Service.

1. Eligibility and Accounts

1.1 Eligibility

You may use the Service only if you:

• (a) are at least 18 years old; and
• (b) have the authority to enter into these Terms on behalf of the Customer.

1.2 Account responsibility

You are responsible for:

• keeping your login credentials confidential; and
• all activities that occur under your accounts.

1.3 Security incidents

You must notify us promptly of any unauthorised access to your account or other security breach.

2. Description of the Service

2.1 Service description

RYZCOM provides business communication software and related services that help organisations manage and improve customer interactions across multiple channels, which may include email, live chat, social media, messaging apps and other integrated services (the “Service”).

2.2 Changes to the Service

We may modify, improve or update features of the Service from time to time, including adding, changing or removing functionalities, provided that such changes do not materially reduce the core functionality of your paid plan.

2.3 Subscription

The Service is provided on a subscription basis as described on our website, in an order form, proposal or other written agreement between you and us (each a “Subscription”).

3. Customer Data and Privacy

3.1 Customer Data

“Customer Data” means any data, content or information submitted to, or collected through, the Service by or on behalf of the Customer, including messages, contacts, configuration data and usage data generated by users under your account.

3.2 Ownership and licence

You retain all rights to Customer Data. You grant RYZCOM a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit and display Customer Data solely for the purpose of providing and supporting the Service and fulfilling our obligations under these Terms.

3.3 Privacy Policy

We will process personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the Service, you agree that we may process personal data as described in the Privacy Policy.

3.4 Your responsibilities

You are responsible for:

• ensuring you have all necessary rights, consents and legal bases to submit Customer Data to the Service and to allow its processing under these Terms;
• complying with all applicable data protection and privacy laws (including, where applicable, UK GDPR and other local regulations) in relation to Customer Data and your use of the Service.

3.5 Monitoring

You acknowledge that we have no obligation to monitor or review Customer Data, but we may do so to the extent necessary to operate the Service, to comply with law, or to enforce these Terms.

4. Fees and Payment

4.1 Fees

You agree to pay all fees associated with your Subscription in accordance with the pricing, billing frequency and payment terms set out on our website, invoice, order form or other agreement.

4.2 Payment terms

Unless expressly stated otherwise:

• fees are payable in advance and are non-refundable;
• fees exclude any applicable taxes, which will be added as required by law.

4.3 Late payment

If any amount due is not paid by the due date, we may:

• charge interest on overdue sums at a reasonable rate; and/or
• suspend or restrict access to the Service until all overdue amounts are paid.

5. Intellectual Property

5.1 RYZCOM IP

RYZCOM and its licensors own all rights, title and interest in and to the Service, including all related software, technology, user interfaces, designs, documentation, logos, trademarks and other intellectual property (“RYZCOM IP”).

5.2 Licence to use the Service

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your Subscription term.

5.3 Reservation of rights

Except for the limited rights expressly granted in these Terms, no rights are granted to you and all such rights are reserved by RYZCOM.

5.4 Feedback

You may provide feedback, suggestions or ideas about the Service (“Feedback”). You agree that we may use Feedback without restriction, and without any obligation or compensation to you.

6. Acceptable Use

6.1 Compliance

You must use the Service in accordance with these Terms and with any Acceptable Use rules set out in this Section 6.

6.2 Prohibited uses

You must not use the Service (and must not allow anyone else to use the Service) to:

(a) Break the law

• violate any applicable law or regulation (including data protection, privacy, consumer protection, anti-spam, export control and sanctions laws);
• use the Service for fraudulent, deceptive or illegal purposes.

(b) Abuse or harm others

• harass, threaten, stalk, defame or otherwise abuse any person or organisation;
• promote violence, discrimination or hatred based on race, ethnicity, religion, gender, sexual orientation, disability or any other protected characteristic;
• distribute content that is obscene, unlawful or otherwise objectionable.

(c) Send spam or unauthorised communications

• send unsolicited or bulk messages (including marketing messages) without a valid legal basis and appropriate consent where required;
• ignore unsubscribe/opt-out requests or legal requirements for marketing communications;
• misuse channels (such as email, WhatsApp, Instagram, Facebook, SMS, etc.) for spam, phishing, scams or similar harmful activities.

(d) Infringe intellectual property or privacy

• upload, store or transmit content that infringes the intellectual property, privacy or other rights of any third party;
• use content (including text, images, logos, trademarks) without appropriate permissions, licences or consents.

(e) Compromise security or integrity

• attempt to gain unauthorised access to the Service, accounts, systems or networks;
• probe, scan or test the vulnerability of any system or network without prior written permission;
• upload or distribute viruses, malware, ransomware or any other harmful code;
• interfere with or disrupt the integrity or performance of the Service.

(f) Misuse the platform

• circumvent or attempt to circumvent technical or usage limits, rate limits or security features;
• use the Service to build, train or support a competing product or service;
• resell, sublicense, act as a service bureau for, or otherwise provide the Service to third parties except as expressly permitted in writing by RYZCOM.

6.3 Responsibility for users

You are responsible for ensuring that all users under your account comply with this Section 6. Any breach of this Section by a user under your account will be deemed a breach by you.

6.4 Enforcement

We may suspend or restrict access to the Service (or to specific features, channels or integrations) immediately and without liability if we reasonably believe that:

• you or your users are in breach of this Section 6;
• your use creates a security risk, legal risk or risk of harm to others; or
• a third-party provider or platform requires us to do so.

7. Third-Party Platforms, Integrations and Logos

7.1 Third-Party Platforms

The Service may connect to or integrate with third-party products, services, platforms or APIs (for example, email providers, CRM systems, cloud storage, messaging platforms such as WhatsApp, Instagram, Facebook, or other channels) (collectively, “Third-Party Platforms”).

7.2 Third-party terms

Third-Party Platforms are governed by their own terms, conditions and policies. You must comply with all applicable terms and policies of any Third-Party Platforms you use with the Service (for example, WhatsApp Business terms, Meta policies, email provider acceptable use policies).

7.3 No control over Third-Party Platforms

RYZCOM does not control and is not responsible for:

• the availability, performance, security, operation or pricing of Third-Party Platforms;
• any changes to their APIs, functionality, policies, terms, limitations or enforcement actions;
• any suspension or termination of your accounts on Third-Party Platforms;
• any message delivery failures, delays, filtering, throttling or blocking by Third-Party Platforms;
• any data loss or other issues caused by Third-Party Platforms.

7.4 Use at your own risk

Your use of Third-Party Platforms is at your own risk. To the fullest extent permitted by law, RYZCOM shall not be liable for any loss, damage or cost arising out of or relating to Third-Party Platforms, even when accessed or integrated through the Service.

7.5 Third-party names and logos

Any names, logos, trademarks and brand assets of Third-Party Platforms (including, without limitation, “WhatsApp”, “Facebook”, “Instagram”, “Meta”, and others) that appear on our website, in the Service or in our materials are:

• used solely for identification and descriptive purposes, to indicate that the Service can integrate or interact with such platforms; and
• the property of their respective owners.

7.6 No affiliation

RYZCOM is not affiliated with, endorsed, sponsored or approved by those third parties, unless explicitly stated otherwise in writing.

7.7 Your responsibility for logos and brands

You are solely responsible for ensuring that you have all necessary rights, consents and licences to use any logos, trademarks or brand assets that you upload to or display through the Service. To the fullest extent permitted by law, RYZCOM does not assume any responsibility or liability for your use of third-party logos, trademarks or brand assets, and you agree to indemnify and hold RYZCOM harmless from any claims or demands relating to such use.

8. Warranties Disclaimer

8.1 “AS IS” and “AS AVAILABLE”

The Service is provided on an “AS IS” and “AS AVAILABLE” basis.

8.2 No warranties

To the fullest extent permitted by law, we expressly disclaim all warranties, whether express, implied or statutory, including, without limitation, any implied warranties of:

• merchantability;
• fitness for a particular purpose;
• non-infringement;
• reliability, availability, accuracy or completeness of the Service.

8.3 No guarantee

Without limiting the foregoing, we do not warrant that:

• the Service will be uninterrupted, timely, secure or error-free;
• the Service will meet your requirements or expectations;
• any defects or errors will be corrected;
• the Service will be compatible with any particular hardware, software or configuration;
• the Service will be free of viruses, malware or other harmful components.

8.4 Your responsibility

You are responsible for implementing appropriate security measures and backups, and for configuring the Service to meet your legal and business requirements.

9. Limitation of Liability

9.1 Non-excludable liability

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud.

9.2 Excluded types of loss

Subject to Section 9.1, RYZCOM and its partners, officers, employees and agents shall not be liable to you or any third party for:

• any loss of profits, revenue, business, contracts, goodwill, reputation or anticipated savings;
• any loss of data or corruption of data;
• any indirect, consequential, incidental, special or punitive damages;
• any loss or damage arising from or related to:
  • your use of, or inability to use, the Service;
  • any unauthorised access to or use of your accounts or Customer Data;
  • any interruption, suspension, modification or termination of the Service;
  • any act or omission of Third-Party Platforms, networks, carriers, data centres or other third-party providers;
  • your use of the Service in breach of these Terms or applicable law.

9.3 Cap on liability

Subject to Sections 9.1 and 9.2, the total aggregate liability of RYZCOM arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence) or otherwise, shall be limited to the amount of fees actually paid by you to RYZCOM for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

10. Indemnity

You agree to indemnify, defend and hold harmless RYZCOM, its partners, officers, employees and agents from and against any claims, demands, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with:

• your use of the Service;
• Customer Data;
• your breach of these Terms or applicable law;
• your use of Third-Party Platforms or third-party logos, trademarks or brand assets in connection with the Service.

11. Suspension and Termination

11.1 Your right to stop using the Service

You may stop using the Service at any time. If you wish to terminate your Subscription, you must follow the cancellation process described on our website or in your order form or agreement.

11.2 Our right to suspend or terminate

We may suspend or terminate your access to the Service, in whole or in part, if:

• you materially breach these Terms and fail to cure the breach within a reasonable time after written notice (where remediable);
• you fail to pay fees when due;
• we are required to do so by law, by a regulator or by a Third-Party Platform;
• your use of the Service causes or is likely to cause security, legal, operational or reputational risk.

11.3 Consequences of termination

Upon termination of the Service or your Subscription:

• your right to access and use the Service will cease;
• you remain responsible for all fees incurred up to the date of termination;
• we may retain or delete Customer Data in accordance with our data retention practices and applicable law.

12. Changes to the Service and to these Terms

12.1 Modifications

We may modify the Service and these Terms from time to time.

12.2 Notice of changes

If we make material changes to these Terms, we will take reasonable steps to notify you (for example, by email or through the Service). The updated Terms will take effect from the date indicated as the “Effective date”.

12.3 Acceptance of changes

Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

13. Governing Law and Jurisdiction

13.1 Governing law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

13.2 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or the Service, except that we may seek injunctive or other equitable relief in any jurisdiction.

14. Miscellaneous

14.1 Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.

14.2 Assignment

You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, reorganisation, sale of assets, or by operation of law.

14.3 No waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

14.4 Entire agreement

These Terms, together with any applicable order form, proposal or separate written agreement and our Privacy Policy, constitute the entire agreement between you and RYZCOM regarding the Service and supersede all prior or contemporaneous agreements, proposals or representations, whether written or oral.

15. Contact

If you have any questions about these Terms, please contact us:

Email: contact@ryzcom.com
Post: XGC LLP, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.